Reporting to the Store Leadership, the Brand Representative drives revenue and provides guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Consistently achieves individual goals, which support store goals. This position requires a willingness to learn about dozens of brands and hundreds of products that we carry and be familiar with the workings of the retail industry.
We are looking for something who will:
Provide excellent customer service by anticipating guest’s needs, exceeding expectations, and adhering to the Lauren Alexandra standards
Acknowledge, interact and build relationships with guests; create guest loyalty and repeat business
Consistently receive positive, unsolicited guest feedback
Communicate effectively with store management and guests
Treat others fairly and with respect
Supports an environment of learning and trust by acting as a positive role model
Brand Representative Key Roles:
Complete opening/closing procedures and tasks as directed by management with a guest focus
Locate merchandise effectively and maintain organization
Perform register transactions quickly and efficiently
Process transactions accurately, as well as handle cash and provide change without error
Maintain a safe work environment and report any potential hazards to leadership
Participate and assist in the preparation for the stores’ inventory
Report to work as scheduled; record time worked accurately by using Lauren Alexandra’s time and attendance system; remain flexible to the needs of the business, including working weekends and holidays.
Assist in the construction of merchandising and window displays
Maintain a clean and presentable store environment
Represent the brand by adhering to appropriate standards of dress and grooming
Support both marketing & sales team members in tasks and projects such as social media, email marketing, community engagement, answering DMs/comments, customer service questions, etc. to drive a positive and responsive brand experience.
College Degree Required
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.